Refund and Returns Policy

We want you to be happy with your purchase! If something isn’t right, our return and refund policy makes it easy.

1. Returns

• Items can be returned within 30 days of delivery.
• Products must be unused, in original packaging, and in resellable condition.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

• Gift cards and downloadable products.
• Clearance or final sale items.
• Personalized/customized products.

3. Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable (unless the return is due to our error or a defective item).

4. Exchanges

• We only replace items if they are defective or damaged. Please contact us for exchange assistance.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping method.

📩 To initiate a return, email us at: info@playfulltoys.com